bk991 Terms and Conditions

1.1 Scope of Agreement

These terms and conditions ("Terms") form a legal agreement between the bk991 platform ("Site" or "Platform") and its user ("you" or "Member"). These Terms apply to all services, content, and activities on the Site.

bk991 reserves the right to change, amend, or update these Terms at any time. Continued use of the Site after any changes will be considered acceptance of the revised Terms.

1.2 Definitions

• "Platform" — All digital services, websites, and applications of bk991.
• "Member" — Any person who has registered on bk991 or is using its services.
• "Account" — A user profile combining a Member's personal profile and wallet.
• "Bonus Funds" — Money provided as a promotional offer, which must meet specific wagering requirements before withdrawal.
• "Real Money" — Your own deposited funds that are directly withdrawable.
• "Wagering Requirement" — The total amount of bets required before bonus funds can be withdrawn.

2.1 Registration Requirements

To open an account on bk991, you must meet the following conditions:

• You must be at least 21 (twenty-one) years of age.
• You may only operate a single account in your own name.
• All information provided at the time of registration must be true, accurate, and up to date.
• Opening or operating an account on behalf of another person is strictly prohibited.
• You must not reside in any area where online gambling is prohibited by law.

2.2 Identity Verification (KYC)

bk991 may request documents to verify a Member's identity at any time. The following documents may typically be required:

• National ID Card (NID), passport, or birth registration certificate.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method (if required).

Withdrawal processing may be put on hold until identity verification is complete.

2.3 Account Security

It is your responsibility to ensure the security of your account. You must follow the guidelines below:

• Use a strong and unique password.
• Do not share your login details with anyone.
• If you suspect unauthorized access to your account, notify support immediately.
• Avoid logging in on public or shared devices.

4.1 Welcome Bonus

bk991 offers a 100% welcome bonus on the first deposit, up to ৳8,000. To receive this bonus:

• The bonus offer must be active at the time of the first deposit.
• A total wagering requirement of 20 times (20x) must be met before bonus funds can be withdrawn.
• The welcome bonus is available once per Member only.
• Not all games can be played with bonus funds — contact support for a list of restricted games.

4.2 VIP Cashback Program

bk991's VIP program has four tiers. Weekly cashback benefits are available at each tier:

It is possible to advance to a higher VIP tier through regular and active play. Tier advancement is evaluated on a regular schedule.

4.3 General Bonus Terms

• Each bonus has its own validity period and conditions — unused bonuses will be cancelled once they expire.
• Attempting to claim bonuses from multiple accounts may result in all accounts being cancelled.
• bk991 reserves the right to change or cancel bonus offers at any time.
• In cases of bonus abuse, bk991 may suspend or close a Member's account.
• If there is any ambiguity regarding bonus terms, the decision of the support team will be considered final.

6.1 Data Collection and Use

bk991 is committed to keeping Members' personal information secure. We collect only the information necessary to operate the service and do not sell any personal information to third parties.

For more details, please read our Privacy Policy.

6.2 Cookie Policy

bk991 uses cookies on its website to improve site functionality and personalize the user experience. By using the site, you are consenting to this cookie policy.

6.3 SSL Security

All financial transactions and personal information on the bk991 platform are protected using SSL (Secure Socket Layer) encryption technology. Our systems are tested through regular security audits.

8.1 Intellectual Property

All content on the bk991 platform — logos, designs, text, graphics, software code, and other elements — is the intellectual property of bk991 or its respective licensors. Reproducing, distributing, or using any content without prior permission is prohibited.

8.2 Limitation of Liability

bk991 shall not be liable for any loss arising from the following situations:

• Loss caused by internet disconnection or issues with the user's device.
• Loss caused by delays or failures of third-party payment gateways.
• Loss resulting from cyberattacks or unauthorized access, provided bk991 has taken reasonable security measures.
• Special, consequential, or indirect losses, even if the possibility of such losses had been communicated.

8.3 Indemnification

If bk991 or its officers, directors, representatives, or partners suffer any loss, liability, or expense as a result of a breach of these terms, you shall be liable to provide full indemnification for all such losses.

9.1 Account Closure by bk991

bk991 may temporarily or permanently close any account without prior notice for the following reasons:

• Violation of any provision of these terms.
• Suspicion of fraud, deception, or money laundering.
• Failure to cooperate with identity verification.
• Abuse or manipulation of the bonus system.
• Legal grounds or directives from a regulatory authority.

9.2 Account Closure by Member

Any member may voluntarily close their account. Before closing an account:

• Withdraw any real money available in the account.
• Settle all ongoing bets.
• Submit a closure request through the support team.

Bonus funds will be forfeited at the time of closure if wagering requirements have not been met.

10.1 Applicable Law

These terms shall be interpreted and governed in accordance with the laws of Bangladesh. Both parties agree to submit to the legal jurisdiction of Bangladesh.

10.2 Dispute Resolution Process

Should any dispute arise, resolution will be attempted through the following sequential process:

• Step 1: Attempt to resolve by contacting the support team directly.
• Step 2: Escalate the matter to senior management.
• Step 3: Resolution through a neutral mediator where applicable.

To file a complaint, email [email protected].

10.3 Severability of Terms

If any provision of these terms is found to be legally unenforceable, the remaining provisions shall remain fully in effect. In such a case, the unenforceable provision will be modified as closely as possible to align with its original intent.