bk991's Privacy Policy
Your personal information is very important to us. Learn how bk991 collects, stores, and protects your data.
Introduction and Scope
bk991 ("we", "our", "platform") operates a safe and reliable online betting and casino service for users in Bangladesh. This privacy policy explains what information we collect when you use bk991's website (bk991.cam), why we collect it, and how we use and protect that information.
By registering on our platform or using our services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
This policy must be read together with the Terms and Conditions, and both documents together form the legal basis of the relationship between you and us.
Information We Collect
bk991 only collects information that is necessary to deliver our services properly, ensure security, and meet legal obligations.
Identity Information
Information you provide yourself at the time of registration:
- Full name
- Date of birth (for age verification)
- Email address
- Username
- Password (stored in encrypted form)
Financial Information
Information required when processing transactions:
- Payment method details (bKash, Nagad, Rocket, Upay, bank)
- Deposit and withdrawal records
- Transaction history and dates
- Account balance
Technical Information
Information collected automatically when you use our site:
- IP address and device type
- Browser type and version
- Access date, time, and session information
- Cookies and similar tracking technologies
- Pages visited, order of navigation, and duration
Gaming Activity Information
Information collected to improve your gaming experience:
- Game history and results
- Bet amounts and duration
- Bonus and promotion usage details
- Gaming habits and preferences
Purpose of Using Information
3.1 Providing and Operating Services
We use the information you provide to create and manage your account, process transactions, and deliver your gaming services without interruption. This information is also used to provide 24/7 live chat support in Bengali.
3.2 Security and Fraud Prevention
We use information to protect your account and financial data from unauthorized access, fraud, and misuse. Technical information is analyzed to detect suspicious activity and ensure cybersecurity.
3.3 Meeting Legal Obligations
Information is stored and processed to fulfill identity verification (KYC), anti-money laundering (AML), and responsible gaming obligations in accordance with applicable laws and regulations.
3.4 Service Improvement and Personalization
By analyzing your gaming preferences and habits, we create more relevant game recommendations, promotions, and personalized experiences for you. This information also helps us improve the technical quality and usability of our platform.
Data Storage and Security
4.1 Security Measures
bk991 uses industry-standard SSL encryption technology to protect your information. All data stored on our servers and databases is kept in encrypted form. Passwords are never stored in plain readable text — they are transformed using strong hashing algorithms.
4.2 Retention Period
We store your information for as long as your account is active. Even after an account is closed, certain information may be retained for the applicable period as required by legal obligations, dispute resolution, or fraud prevention.
4.3 Access Controls
Only authorized staff who need the information to perform their duties can access your personal data. All staff operate under strict confidentiality agreements and receive regular training on data protection.
Sharing Information with Third Parties
bk991 never sells, rents, or shares your personal information with third parties for commercial purposes. Information may be shared only in the limited circumstances described below:
5.1 Payment Processors
The minimum financial information necessary to process transactions is shared with payment providers such as bKash, Nagad, Rocket, Upay, and bank transfer services. All these payment partners follow their own privacy policies and security standards.
5.2 Game Providers
Games from Pragmatic Play, Spribe, JILI, PG Soft, and other game providers operate on our platform. Applicable technical information may be shared to ensure their games function correctly. However, directly identifiable personal information is never shared with game providers.
5.3 Legal Authorities
We may be legally required to provide information in accordance with lawful orders from a court or other government authority under applicable law. In such cases, only the information specifically requested will be provided.
Cookies and Tracking Technologies
6.1 What Are Cookies?
Cookies are small data files stored in your browser. bk991's website uses cookies to function properly and to improve your experience.
6.2 Cookies We Use
- Essential cookies: Required to maintain login sessions and ensure security.
- Functional cookies: Used to remember your language preferences, theme settings, and personal configurations.
- Analytical cookies: Collect anonymous statistics about platform usage to help improve our services.
6.3 Cookie Controls
You can disable or delete cookies through your browser settings. Keep in mind that disabling essential cookies may prevent certain website features from working properly and may affect your login session.
Your Rights and Controls
You have the following rights over your own information:
Right of Access
You can request to know what information we hold about you and receive a copy of it.
Right to Rectification
You can request that incorrect or incomplete information in your profile be updated or corrected.
Right to Erasure
You can request that your personal information be deleted, within the limits of legal obligations.
Right to Restrict Processing
You can request that the processing of your information be limited or stopped for specific purposes.
Right to Portability
You have the right to receive your information in a structured, machine-readable format.
Right to Object
You can object to marketing communications or consent-based processing.
To exercise any of the rights above, contact us via 24/7 live chat or by email at [email protected]. We will process your request as quickly as possible.
Protection of Minors
bk991 provides services only to individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at the time of registration.
If we become aware that information from a minor has been collected, we will immediately close that account and delete the relevant information. Our Responsible Gaming page has detailed information on protecting minors from gambling.
Policy Changes and Updates
We may update this privacy policy from time to time. If any significant changes are made, we will send a notification to your registered email and note the update date on this page.
Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
When contacting us, please provide your account username and full details of your request so we can assist you promptly.
Related Information and Links
Visit the pages below to learn about our other important policies and terms.